Enterprises Shipping An Trading S.A.

Management > Value: Customer Focus

Ethical principle: Commitment to customers’ needs.

Leaders and employees strive to ensure that contractual commitment are met, information, services and resources are provided at all times and problems are resolved in a responsible manner in consistence with company’s values and ethical principles.

General: Satisfaction of customers’ needs and expectations is one of Leadership’s main objectives. For instance, through customers’ satisfaction survey the company identifies customers’ expectations and new strategic approaches and targets are set from the organization every year.



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Management > Value: Customer Focus Ethical principle: Commitment to customers’ needs. Leaders and employees strive to ensure that contractual commitment are met, information, services and resources are provided at all times and problems are resolved in a responsible manner in consistence with company’s values and ethical principles. *General:* Satisfaction of customers’ needs and expectations is one of Leadership’s main objectives. For instance, through customers’ satisfaction survey the company identifies customers’ expectations and new strategic approaches and targets are set from the organization every year. Back
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